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Lights_2_medium
Apr 4, 2013 5:35pm
156 posts

Hello Sam,

There was a service outage at 18:30 CST to 2:30 AM CST. Since the SEG came back on site there still appears to be a problem with the KWH calculations. The site does not appear to be capturing and adding up the KWH consumed. If there is still a maintenance windown under way please disregard. If, not would you please take a few moments to review and see if the SEG is feelong well.

Thank You

Teken . . .

 

 

 
Samotage_300_medium
Apr 5, 2013 5:29am
555 posts

Hey Teken,

There was an outage at the host - something that needs some solution for...  After SEG returned to the interwebs the aggregations were disabled for some maintainance tasks, and all should be good again.

Thansk

Sam.

 

 
Icon_missing_medium
Apr 5, 2013 3:00pm
21 posts

I am missing all my Watt hour data for yesterday even though it appears to have been collecting data. Is that being re-calculated or is the data gone?

 

Thanks,

 

Joel

 
Samotage_300_medium
Apr 5, 2013 9:53pm
555 posts

Hey Joel,

if you were sending during the outage and not store - forward (our SEGmeters store up data when the Internet or SEG is broken then send when it's all good) then this info is in the ethers.  All raw data in SEG has been calculated up to date, you can check from looking at your stream plots.

Sam, @samotage

 
Lights_2_medium
Apr 29, 2013 2:24am
156 posts

Hello Sam,

I know there was a problem with the calculations this week. Could you please check to see if all the gadgets are working as intended. As I have several of the round dials which have some crazy number which don't reflect the actual loads present.

Thank You

Teken . . .

 

 

 
Samotage_300_medium
Apr 29, 2013 11:19pm
555 posts

Hey Teken,

onto it.

Sam.

 
Tony1_medium
Apr 30, 2013 11:53am
169 posts

Sam has the calculation issues been resolved? In addition the KW for my solar reporting from yesterday is showing zero, while I know it was about 15 KW for the day (it was overcast here yesterday)

 
Tony1_medium
Apr 30, 2013 1:44pm
169 posts

The numbers for "Today" KW is presently not working..

 

Tony

 
Tony1_medium
Apr 30, 2013 1:44pm
169 posts

The numbers for "Today" KW is presently not working..

 

Tony

 
Lights_2_medium
Apr 30, 2013 4:08pm
156 posts

Sam,

I am in the middle of setting up a new device from Brultech. It is called the Dash Box. I have noticed there is no method to delete the *Devices* once they have been created. When you select delete the system appears to have removed the object. Upon returning to the device tabl all of them show back up?

Would you please assist me in deleting them from my profile. Please remove any Device called Dash Box.

Thank You

Teken . . .

 

 

 
Samotage_300_medium
Apr 30, 2013 10:09pm
555 posts

Hey Tony,

there was big job congestion yesterday, which would explain your kWh problems.  Post back here if its still no good.

Hey Teken,

The background congestion would have affectd your device delete, which should now have been destroyed.

Sorry for any inconvenience,

Sam, @samotage

 
Lights_2_medium
Apr 30, 2013 11:36pm
156 posts

Sam,

The SEG is still showing some fail. Clicking on any of the links / tabs results in a page error. I know you will have to resolved just wanted to give you some current feed back.

Much Thanks!

Teken . . .

 

 

 
Samotage_300_medium
May 1, 2013 12:36am
555 posts

mmm, you may have caught me with pants down...

Should be all win now!

Sam.

 
Tony1_medium
May 1, 2013 12:31pm
169 posts

Looks like the same issue is still occurring, as of 5/1 08:30 est the kwh is not updating again.

tony

 
Samotage_300_medium
May 2, 2013 2:10am
555 posts

Hey Tony,

Is that looking better now?

Let me know!

Sam.
 

 
Icon_missing_medium
May 2, 2013 2:35am
21 posts

Mine is still reporting 0 on all the KWH gadgets.

Thanks!

 
Samotage_300_medium
May 2, 2013 2:39am
555 posts

Hey Jabq,

I think the calc updates have jsut run, and I checked your site, and there seerms to be kWh numbers as I'd expect.  Have a check and report back here is there is still problems.

Thanks

Sam.

 
Icon_missing_medium
May 2, 2013 2:40am
21 posts

It's good now!

 

thanks!

 
Samotage_300_medium
May 2, 2013 2:41am
555 posts

Awesome :D

 
Samotage_300_medium
May 2, 2013 2:41am
555 posts

Awesome :D

 
Tony1_medium
May 2, 2013 9:49am
169 posts

It look like it is now working again. Thanks

 
Samotage_300_medium
May 2, 2013 10:17am
555 posts

It's been a big week of many upgrades and back end tools.  

In the end all should be much better!

Sam,

@samotage

 
Icon_missing_medium
May 2, 2013 1:12pm
21 posts

I hate to be the bearer of bad news, but it's glitching again. 

 

Joel

 
Tony1_medium
May 2, 2013 1:46pm
169 posts

As of 09;45 EST still working.

https://smartenergygroups.com/groups/01000377

Tony

 

 
Icon_missing_medium
May 2, 2013 2:10pm
21 posts

I guess it's just me then? Strange...

 

 

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