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Sep 10, 2015 6:35am
3 posts

cant contact anyone

is seg closed down or still running

i'm trying to change password but cant get the page to come up

can anyone help or confirm above

Sep 10, 2015 3:38pm
7 posts

this page comes up fine for me



i don't need to reset it, so did not go farther.

Sep 15, 2015 1:39pm
3 posts

hi frogmore

i am not after password to log-in but

want to change wifi password as internet security and have been directed to this link but nothing there

this is from       (connect your V2 segmeter to the wifi)

is there anyone i can contact at smart energy have been trying sam's number but no luck

Sep 15, 2015 2:31pm
7 posts

I don't know what's happened to Sam.  He was missing from the forums a little while ago for an extened period, but then came back.  The site is still running, but does not have the same level of support as one might expect from one which is always monitored.

Which steps of the guide did you follow?

The guide is expecting that there is no Wi-Fi connection on the PC that you are using and that you have an ethernet cable connecting your PC directly to the SEG Meter.  Did you do that?

I don't recall you saying if you have a Mac or a PC or a Linux device.  The first thing to do is check and see if the lights on the connector(s) where the ethernet cable plugs in are on.  This will indicate if the basic physical connection is good or not.  If it is, then you need to check if the PC has an IP address.  If it does, you need to see if it matches the one that the guide tells you to use.  Normally the gateway IP address would be the one that you would want to talk to, to start the conversation.

Sep 16, 2015 12:33am
555 posts

Hey Steve,

You will need to connect your computer to the blue comms board with an ethernet cable.  You may also likely need to turn off your wifi on the computer as well.

Then the url

Should work.

Sam, @samotage

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