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Nov 9, 2015 9:49pm
10 posts

According to the Portability section, users have the ability to fully download all the things provided to the product.  How can I go about downloading it all?




Backing Up;

FULL DOWNLOAD - The product provides an open, DRM-free way for people to download all of the things they've provided to the product, or remotely access it using a third party product.

Nov 10, 2015 1:45am
555 posts

Yes, indeed.  There are a number of ways to do this.

1.  Use the dashboard gadget which will allow you to download data to a file for multiple streams

2.  Go to the Excahange tab of your streams and you can download data to a file

3.  Use the API https://smartenergygroups.com/api and you can automate it.

The above complies with the portability policy. 

Sam @samotage

Nov 10, 2015 3:46pm
10 posts

Unfortunately, I can't get to my dashboard or to my streams.  I keep being redirected to the account page where I'm forced to enter a credit card number.

Nov 10, 2015 9:38pm
555 posts

Hi Greg you should be able to now get to the streams page.

The Dashboards are a premium feature, and you need to be compliant with the terms you accepted to access it, which includes a complete account.

Sam, @samotage

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